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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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judy gunther

March 31, 2026

5  out of  5
rating by judy gunther
"They have always gone above and beyond for me. Would highly recommend."
We responded:
"Judy, we are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. Kevin"
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Aalaa Omar

March 31, 2026

5  out of  5
rating by Aalaa Omar
"Even if I tried to leave, you’ll always find me coming back to State Farm. Every single one of the agents that I’ve spoken to have always been so respectful and delightful. Recently, I’ve been working with Dee and she has been wonderful! Very patient, understanding, and helpful. She’s quick and efficient and gets right to the point. You can tell she loves what she does for work. Shes very friendly and gets the job done. Thank You Dee and Thank You Kevin Davis - State Farm"
We responded:
"Hey Aalaa, Thanks for the kind words! We are so happy that you are enjoying the service we strive so hard to provide. I am very proud of these licensed and hard-working team members. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Kevin"
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Phatboy Dee

March 30, 2026

5  out of  5
rating by Phatboy Dee
"Agent Dale was very helpful and knowledgeable. Offered additional products and services in a polite and professional manner."
We responded:
"Hey Phatboy Dee, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon."
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Shonda Coleman

March 25, 2026

1  out of  5
rating by Shonda Coleman
"Where do I begin? After looking over all of the reviews I couldn't believe he got 5 stars from all of his customers. He didn't do that for me once I had been with the company for some years. I tried calling this State Farm Agency to see if there was away for me to get my home insurance lowered recently. I told them I had to adjust my car insurance as well because they were charging me so much for my Buick century 2001. The entire time I've had insurance with this company thank God I never had to file a claim for fire or a car accident. Basically I've just been giving away free money to this agency, when I spoke to a representative and asked for a call back no one called me back, I had to call them back, so unprofessional but they would gladly take your monthly payment on your premiums. I finally spoke to an agent and asked him if there was a way to get my home insurance lowered. I was still paying a high amount in my opinion even from the time Kevin was reluctant to lower the amount until I left a review stating how high my insurance was and that I wasn't happy with Kevin not trying to work with me to give me a discount. Fast forwarding to the new year 2026. After doing some research on my home I realized I was being charged entirely too much and needed to make a change. Dale changed my car insurance rate as I requested, he said he would speak to Kevin regarding what they could do to see if I could get a rate that would be more reasonable for me to pay, and give me a call back the call never came. That is when I started contacting other insurance companies and God lead me to Allstate. My new agent Amira was awesome I never had an agent break down my coverage the way she did and not only that, but she also saved me so much money by switching. I wish I would have did it sooner. So, once everything was finalized and my new insurance company was confirmed. She made a courtesy call to my insurance company. When we called, she let them know I was cancelling my policy and any refund I had coming from them should be sent to me. We spoke to a woman on the phone that day, and I finally felt like I am finally finished with this company that is only interested in taking your money and never willing to truly help with giving you a discount. They sent this little refund no more than $24 dollars I wanted to laugh. After all of the money I put in insuring my home guess who gets it not me, but them. I wouldn't have left another review for State Farm until they had the nerve to send my a bill stating they I owed them a balance that was more than the refund they sent to me. What a waste, why send me a small refund check if I had a balance. All the money they've made off of me all the years I didn't have to file a claim use that money to reimburse yourself. The one thing most of these insurance companies do is continue to get rich off of each customers payment, imagine no one ever needing to file a claim where is our money going? The office was so petty to send me a final bill. Do your research, check your rates because you may be able to save a lot of money going somewhere else. I finally did! We are all paying a small fortune on home and car insurance through companies like State Farm at least I have better rates now although I think it may be better to buy a tiny home and save your money rather than pay high premiums on something you may never see a return on we have to get wiser, and smarter I don't have money to waste and now my money is gone completely to State Farm but, I have a better insurance company now and a better agent that save me so much money. I wish I could share how drastic the number were with more coverage from Allstate. I was shocked I thought for sure they would be more with the amazing coverage I am getting they a better. I'm speaking the truth to stop others from overpaying and going to an agent that doesn't want to save you money but take your money! Truly disappointed Shonda C."
We responded:
"Thank you for taking the time to share your detailed feedback, Shonda. We’re genuinely sorry to hear about your experience and that we did not meet your expectations regarding communication and pricing. Your concerns are important to us, and we regret any frustration or inconvenience caused by delays in follow-up and the handling of your policy changes. We strive to provide our customers with personalized service and competitive rates, and it’s clear we fell short in your case. We appreciate your insights about your interactions with our team, and we will use your feedback to improve our communication and customer support. We wish you the very best with your new insurance provider and hope you continue to receive the great service and savings you deserve. If you ever decide to reach out to us again, we would welcome the opportunity to address any concerns and assist you."
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Tim Brooksenznbmsjv

March 3, 2026

5  out of  5
rating by Tim Brooksenznbmsjv
"Did a great job getting me set up with full coverage insurance on both of my motorcycles and getting getting my van covered for me. Very professional"
We responded:
"Tim, we appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience with our team at the Kevin Davis State Farm Agency in Willoughby, Oh. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Kevin"
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Tony Leonti

February 24, 2026

5  out of  5
rating by Tony Leonti
"Dale was very responsive via both emails and phone calls. He answered my questions promptly and got me the coverage I needed seamlessly. I had more communication with Dale in the span of a few weeks than I had in 10+ years with my prior provider."
We responded:
"Greetings Tony, Thank you for the awesome feedback. We are very proud of the work Dale has done for you, and the entire team will work hard to continue going above and beyond! As always, our team at the Kevin Davis State Farm Insurance Agency is looking forward to your next visit. See you next time!"
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Delicia McCants

February 24, 2026

5  out of  5
rating by Delicia McCants
"I had some questions about my policy and spoke with Dee. She's new to the team but did awesome. She found the information I needed and I appreciate her assistance. Thanks again Dee"
We responded:
"Hi Delicia! Thank you for the kind review! Our team is glad to hear we were able to assist you! If you ever have any questions or need any assistance, please call us during business hours! - Kevin"
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Brooke Minello

February 20, 2026

5  out of  5
rating by Brooke Minello
"Working with State Farm for our auto and home insurance has been an exceptional experience from the very beginning. Not only do we receive incredibly competitive rates that gave us real peace of mind, but the level of customer service truly set them apart. Every question was answered promptly and thoroughly, and communication is always clear, consistent, and genuinely caring. It’s rare to find a company that combines affordability with such professionalism and attentiveness. We feel confident, valued, and well taken care of which is exactly what you hope for when protecting your home and vehicles."
We responded:
"Hello Brooke, Thanks for choosing us and leaving such a great review! The entire team here at the Kevin Davis State Farm Insurance Agency is truly touching to know you think so highly of us! Please reach out to us with any additional questions or comments! Please let us know what we can do for you in the future."
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Timothy Malone

February 9, 2026

5  out of  5
rating by Timothy Malone
"Love the service and customer service"
We responded:
"We’re honored by your positive feedback! My team and I at the Kevin Davis State Farm agency in Willoughby look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tammy Hazelwood

February 6, 2026

5  out of  5
rating by Tammy Hazelwood
"Dee called me today to tell me my premium went down $300!!! Thank you Shout out to Dale Edwards, #1 insurance agent in Lake County."
We responded:
"Tammy, thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service, and our goal is to always give you the best coverage at the best price. We look forward to serving you in the future here at the Kevin Davis State Farm Insurance Agency in Willoughby! "
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Trappy Trap

February 4, 2026

5  out of  5
rating by Trappy Trap
"Dee called me on a bad day with good news about my insurance. I'm glad I picked up her phone call for the good news she gave me. Thank you again Dee!"
We responded:
"Trappy, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything here at the Kevin Davis State Farm Insurance Agency in Willoughby. We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you."
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Heather Pennington

February 4, 2026

5  out of  5
rating by Heather Pennington
"Dee is a consummate professional & provided friendly & efficient service."
We responded:
"Heather, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. If you ever need anything, please don't hesitate to reach out to our team at the Kevin Davis State Farm Insurance office in Willoughby!"
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Nick Higgins

February 3, 2026

5  out of  5
rating by Nick Higgins
"Very professional agents. Kimberly was very helpful and put me on best plan. She was very informative and described everything thoroughly and clearly. Very happy with my choice."
We responded:
"Hi Nick, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. Kim and the rest of the team hear at the Kevin Davis State Farm agency in Willoughby look forward to serving you! See you soon!"
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John Williams

January 16, 2026

5  out of  5
rating by John Williams
"Dale Edwards at Kevin Davis State Farm made my moving from MI to OH so much simpler by providing clear and accurate information combined with astonishingly quick service. Everything was made pleasurably efficient and genuinely friendly. This is an excellent agency whose work I highly recommend."
We responded:
"Hi John, Thanks for the kind words! We are so happy to have you in our agency! And I am very proud of Dale and the rest of the team that works so hard to make sure our customers receive fast, friendly, and accurate information. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon."
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D Boyd

January 7, 2026

5  out of  5
rating by D Boyd
"My family have been working with Kevin Davis firm for years. They have always done a great job handling our business."
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Dan Campbell

January 5, 2026

5  out of  5
rating by Dan Campbell
"Thessalonia was Great! She was thorough and helped me with my needs"
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Devon Patton

January 5, 2026

5  out of  5
rating by Devon Patton
"Dale was great helping me switch insurance"
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Carlena Hendking

November 23, 2025

5  out of  5
rating by Carlena Hendking
"Kevin is one of the best insurance agents I've had the pleasure of working with, he's always friendly, helpful, and professional. If your looking for a trustworthy agent. Please reach out to Kevin Davis and his team."
We responded:
"We’re honored by your positive feedback Carlena! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Kevin Davis"
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Nunya Argo

November 18, 2025

5  out of  5
rating by Nunya Argo
"Kevin Davis has always taken care of my family and ensured that the processes were painless as possible! Amazing and superb work!"
We responded:
"Thank you so much for your review! We appreciate having the opportunity to serve you and your family's insurance needs. Everyone here at the Kevin Davis State Farm Agency look forward to providing your insurance and financial service needs in the future! Kevin"
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Lish Engel

November 5, 2025

5  out of  5
rating by Lish Engel
"Let me say how wonderful Thessalonian at the Kevin Davis State Farm Agency was to work with. She was very knowledgeable and answered every question in detail so I was able to make an educated decision. I had received snark replies from other agencies and dealing with Thessalonian was a pleasure. If you are looking for a great Insurance Agency you won't be disappointed with Kevin Davis State Farm Agency."
We responded:
"Thank you so much for your kind words! I am very proud of Thessalonian and the care she provides to our customers here at State Farm in Willoughby. We thank you for placing your insurance with us, and the entire team looks forward to providing you with great service and offering the products you need and want! Kevin Davis"
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Michelle Nero

October 31, 2025

5  out of  5
rating by Michelle Nero
"Very kind helpful ."
We responded:
"Thank you for reviewing our State Farm office in Willoughby! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Kevin Davis"
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Myshawn T

October 11, 2025

5  out of  5
rating by Myshawn T
"I’m grateful I picked StateFarm for insurance. Kevin and Andjela have always been helpful to me. The service is the best in the business it’s the reason why they get so many 5 star ratings. Kim is also a great representative for State Farm. She is very kind and helpful with any issues. Thank you for everything y’all have done more."
We responded:
"Hi Myshawn! Thank you for the kind words! We're thrilled to hear that our team has been so helpful. We are dedicated to providing excellent service is what makes us stand out, and we're grateful for your support! - Kevin Thank you again for your review! It means the world to me and my team. We work hard to hire the best representatives available to make sure the customers at our State Farm agency in Willoughby are given world class service! Kevin Davis"
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Susan Skursha

October 3, 2025

5  out of  5
rating by Susan Skursha
"Fast, efficient and knowledgeable service."
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Sandra Clifton

September 22, 2025

5  out of  5
rating by Sandra Clifton
"Kevin Davis has been my agent for many years. The service provided to me by his office has always been exceptional. Kevin and his staff are caring and professional, ensure you understand your coverage, and help guide you through any insurance process when needed. This is why I've had State Farm insurance since 1977."
We responded:
"Thank you so much for your feedback Sandra! We are forever grateful to have had your insurance for all these years. It’s our pleasure to assist you with understanding your coverage, and being there when you need us. Please let us know if there is anything else we can do to help you here at the State Farm Office in Willoughby! Kevin Davis, Agent"
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Rodney Harris

September 19, 2025

5  out of  5
rating by Rodney Harris
"He was very professional and courteous.He also made it very easy to switch."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"