Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of andy g

andy g

May 9, 2025

1  out of  5
rating by andy g
"A nightmare to simply log onto the website. Bizarre password requirement which almost guarantees you'll forget it and after only 2-3 attempts you get locked out of your account which requires a call to customer service to enter all your information so that they can then send you a text that makes you enter all your information again then slowly and painfully begin the grueling process of texting with someone for like 30 minutes just for the privilege to finally get back into your account then probably repeat this process in 6 months when you forget your password again. If it's 12 digits minimum for security purposes against a brute force attack password then a special character adds nothing! 26^12 is basically the same as 38^12. You've added about 10 minutes onto a 20 year brute force attack but basically guaranteed that the user will forget it which means they'll write it down which is a billion times more likely than a brute force password break to get hacked. God forbid I ever have to file a claim if it's this hard to just get my stupid ID card."
Profile photo of Diaz Family

Diaz Family

May 6, 2025

5  out of  5
rating by Diaz Family
"América me ayudó muchísimo! Todo fue muy rápido muy bien explicado para yo entender bien toda la información y muy bueno su servicio! 100% recomendada"
We responded:
"¡Muchísimas gracias por tomarte el tiempo de compartir tu experiencia! Nos alegra enormemente saber que América pudo ayudarte de manera clara, rápida y eficiente. Nuestro objetivo es siempre brindar un servicio de calidad y asegurarnos de que cada cliente entienda bien su cobertura, y es un placer saber que cumplimos con esa meta contigo.Gracias por tu recomendación y por confiar en nosotros. ¡Aquí estaremos siempre que nos necesites!- Kevin"
Profile photo of Sandee Koehler

Sandee Koehler

May 5, 2025

5  out of  5
rating by Sandee Koehler
"America from the Willoughby Ohio office of Kevin Davis was very friendly and helpful to us. She answered questions regarding a price increase on yearly premium which was commensurate to additional coverage on our house insurance. America explained the importance of replacement value of home versus market value. She also suggested either inventorying household possessions or making a video or taking pictures in case replacements were necessary."
We responded:
"Thank you so much for your kind words and thoughtful review, Sandee! I’m thrilled to hear that America from our Willoughby, Ohio office provided you with friendly and helpful service. It’s wonderful to know she was able to clearly explain the details of your policy and guide you through the changes in your premium. Understanding the difference between replacement value and market value is crucial, and I’m glad America could help make that distinction clear. I also appreciate you mentioning her suggestion about documenting household items—that kind of preparation can make a big difference in the event of a claim. I’m grateful for your trust and look forward to continuing to serve you!- Kevin"
Profile photo of Nicole Lutz

Nicole Lutz

May 2, 2025

5  out of  5
rating by Nicole Lutz
"Highly recommend! I called for a quote, and ended my call with more coverage for less! Jacob was kind, and very helpful! Highly recommend!!"
We responded:
"Thank you so much for the awesome review, Nicole! I’m so glad to hear that Jacob was able to help you get more coverage for less—that's exactly what we aim for. We really appreciate the recommendation and are always here if you need anything in the future!-Kevin"
Profile photo of Tiara Forte

Tiara Forte

May 2, 2025

5  out of  5
rating by Tiara Forte
"I just started a new auto policy, America is AWESOME! She is very helpful and kind."
We responded:
"Thank you so much for the great review, Tiara! I’m thrilled to hear you had a positive experience starting your new auto policy. America is an awesome part of our team, and I’m lucky to have her! If you ever need anything, don’t hesitate to reach out—I’m always here to help.- Kevin"
Profile photo of Anthony M

Anthony M

May 1, 2025

5  out of  5
rating by Anthony M
"I worked with Jacob on switching my policy over from another provider and he did a great job on saving me money. The process was very seamless and professional"
We responded:
"Thank you so much for your kind words, Anthony! I’m thrilled to hear that Jacob was able to help you transition your policy smoothly and save you money in the process. Providing a seamless and professional experience is always our goal, and it's great to know Jacob delivered just that. If you ever have any questions or need further assistance, don't hesitate to reach out!-Kevin"
Profile photo of Jonatha Pacheco

Jonatha Pacheco

April 26, 2025

5  out of  5
rating by Jonatha Pacheco
"Gracias America por asegurar mi nueva troca este fin de semana."
We responded:
"¡Muchas gracias por tu mensaje! Me alegra saber que América pudo ayudarte a asegurar tu nueva troca este fin de semana. Estamos aquí para lo que necesites — ¡gracias por confiar en nosotros!- Kevin"
Profile photo of Gabby Gutierrez

Gabby Gutierrez

April 25, 2025

5  out of  5
rating by Gabby Gutierrez
"I just want to say thank you to America for helping me with my auto and home insurance for a better price. She was an amazing help ! I definitely recommend getting insurance through State Farm"
We responded:
"Thank you so much for your kind words, Gabby! I'm glad America was able to help you find a better price on your auto and home insurance—she truly is amazing at what she does. We really appreciate your recommendation and are grateful to have you as part of the State Farm family! If you ever need anything else, don’t hesitate to reach out.- Kevin"
Profile photo of Pat Stillman

Pat Stillman

April 18, 2025

5  out of  5
rating by Pat Stillman
"America is ALWAYS so pleasant & helpful. She's a keeper!"
We responded:
"Thank you so much for the kind words and the 5-star review, Pat! I’m so glad to hear that America made such a great impression—she truly is a gem, and we’re lucky to have her on our team. I’ll be sure to pass along your sweet words—she’ll be thrilled!- Kevin"
Profile photo of kyle eddy

kyle eddy

April 8, 2025

5  out of  5
rating by kyle eddy
"America Gonzalez helped me through my switch from my previous company and she personally made it quick concise and smooth. Knowledgeable and efficient I will absolutely be recommending her and the Kevin Davis group to anyone I know."
We responded:
"Thank you so much for your kind words, Kyle! I’m thrilled to hear that America made your switch to State Farm a smooth and seamless process. Her dedication to providing excellent service is exactly what we strive for, and it's wonderful to know that she was able to assist you efficiently. I truly appreciate your recommendation and look forward to continuing to serve you. If you ever need anything else, don't hesitate to reach out!- Kevin"
Profile photo of DEW W

DEW W

April 3, 2025

5  out of  5
rating by DEW W
"Mr. Davis and his group take care of all. My insurance needs have for several years now"
We responded:
"Thank you from all of us here at the Kevin Davis State Farm Agency in Willoughby!"
Profile photo of Carla Pleasant

Carla Pleasant

March 28, 2025

5  out of  5
rating by Carla Pleasant
"Excellent customer service"
We responded:
"Thank you so much for your kind words, Carla! I’m thrilled to hear that you had an excellent experience with our customer service. Providing top-notch service is our top priority, and it’s wonderful to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out. I’m always here to help!- Kevin"
Profile photo of Dawn Bokar

Dawn Bokar

March 24, 2025

5  out of  5
rating by Dawn Bokar
"Kevin Davis and his staff are a pleasure to work with. Anything we need, they are on top of it and very responsive. We would highly recommend them for all of your insurance needs."
We responded:
"Thank you so much for your kind words, Dawn! I’m happy to hear that you’ve had a great experience working with me and my team. We truly appreciate your trust in us, and it’s always our goal to be responsive and helpful whenever you need us. If there’s ever anything else we can assist with, don’t hesitate to reach out. We’re here for all your insurance needs!- Kevin"
Profile photo of Lidia Lopez

Lidia Lopez

March 22, 2025

5  out of  5
rating by Lidia Lopez
"América Gonzales excellent work I’m so happy with the crevice I definitely recommend her"
We responded:
"Thank you so much for your kind words, Lidia! We’re thrilled to hear that you had a great experience with América. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!- Kevin"
Profile photo of Luis Soto

Luis Soto

March 22, 2025

5  out of  5
rating by Luis Soto
"America Gonzales great crevice and great communication at explaining things nothing but the best"
We responded:
"Thank you for the wonderful feedback, Luis! We're so glad to hear that América provided you with excellent service and clear communication. She truly strives to give the best experience possible, and we all appreciate your kind words. If you ever need assistance again, we're always here to help!- Kevin"
Profile photo of Carlos Hernandez

Carlos Hernandez

March 18, 2025

5  out of  5
rating by Carlos Hernandez
"Very friendly,helpful and really professional 💯💯"
We responded:
"Thank you so much for your kind words, Carlos! I’m thrilled to hear that you had a positive experience with our team. We pride ourselves on providing friendly, helpful, and professional service, and it’s great to know we met your expectations. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!- Kevin"
Profile photo of Antonio Garcia

Antonio Garcia

February 27, 2025

5  out of  5
rating by Antonio Garcia
"Excelente atención de la señorita América Gonzalez"
We responded:
"Gracias, Antonio ¡Estamos felices de saber que su experiencia con nosotros fuera buena! Me alegra saber que América pudo ayudarle con su seguro con excelente atencion. – Kevin"
Profile photo of Patti

Patti

February 27, 2025

5  out of  5
rating by Patti
"Great customer service and fast I’m so glad I was recommended to them"
We responded:
"Thank you so much for the kind words, Patti! We're thrilled to hear that you had a great experience with our customer service. We really appreciate the recommendation and look forward to helping you again in the future!- Kevin"
Profile photo of Sharon Farmer

Sharon Farmer

February 26, 2025

5  out of  5
rating by Sharon Farmer
"America was so helpful and so kind and took her time to really help me!! I'm very happy!!"
We responded:
"Thank you so much for your kind words, Sharon! We're thrilled to hear that America was able to assist you and make your experience a positive one. We're always here to help and are so glad you’re happy with the service. If you ever need anything else, don't hesitate to reach out! -Kevin "
Profile photo of Jacqueline Salters

Jacqueline Salters

February 26, 2025

5  out of  5
rating by Jacqueline Salters
"Kevin and his team are awesome."
We responded:
"Thank you for this nice review! We appreciate the time you took to say such wonderful things, Jacqueline. Feel free to give us a call anytime you have a question. Thanks! -Kevin "
Profile photo of Anna Dominguez

Anna Dominguez

February 25, 2025

5  out of  5
rating by Anna Dominguez
"Very good work. America González was very understanding and helpful. She really explained everything in great detail in Spanish and English."
We responded:
"Thank you so much for your wonderful feedback, Anna! We're so glad to hear that America was able to provide such thorough and helpful service in both Spanish and English. We strive to ensure our clients fully understand their options, and it’s great to know she made a positive impact. If you ever need anything else, please give America or anyone else in the office a call! -Kevin "
Profile photo of Barbara Rowan

Barbara Rowan

February 21, 2025

5  out of  5
rating by Barbara Rowan
"I would like to thank America for being a very caring and understanding agent to help me get my new homeowners policy"
We responded:
"Thank you for sharing your experience, Barabara! We’re happy to hear that America was able to assist you with care and understanding in securing your new homeowners policy. We appreciate your trust, and if you ever need help again, we’re here for you! -Kevin "
Profile photo of andre averyheart

andre averyheart

February 14, 2025

5  out of  5
rating by andre averyheart
"the experience was perfect"
We responded:
"Wow, thank you! We’re so glad you had a good experience. Helping our customers is what we love to do! - Kevin"
Profile photo of Jeff Page

Jeff Page

February 14, 2025

5  out of  5
rating by Jeff Page
"This place rocks! Always available to help and answer questions. Top notch staff!"
We responded:
"Thank you! We appreciate your kind words and are grateful to serve our community. Our team is here to help whenever you need us! – Kevin "
Profile photo of Margarette McConnell

Margarette McConnell

February 5, 2025

5  out of  5
rating by Margarette McConnell
"America was very knowledgeable and incredibly helpful in setting up our new home and auto policy. She answered all of my questions and was quite thorough. Thank you!"
We responded:
"Margarette, we are so thankful that you took the time to leave this wonderful review. We are very lucky to have America on our staff. She represents exactly what we strive to provide in customer service. If you have a question or require additional information, please feel free to give America a call. -Kevin "